This module is directed at those clients who use the English language over the phone on a daily basis.  It focuses on listening and comprehension techniques and also on the conference calls themselves.

 

 

Main Topics of a Conference Call

 

The success of any conference call in English depends on knowledge of the specific vocabulary and the necessary techniques required to make oneself understood.  Over the 5 days, the following items are covered:

 

• Conference Call Structures

• Telephone Language

• Openings & Jargon

• Concision Techniques

• Emphasis & Intonation

• Simulated Conference Calls

• Final Conference Call

 

You will participate in 4 simulated conference calls.  You will be requested to listen, write, present and ask questions.